1. Who we are
This site is operated by Potteries Tree Surgeons, a contractor-matching service for tree surgery work across Stoke-on-Trent and North Staffordshire. You can reach us at info@potteriestreesurgeons.co.uk.
2. What we collect
When you submit an enquiry, we collect your name, postcode, phone number, email address and a description of the job. We also record the source page you submitted from, the referrer that brought you to the site and the time the enquiry was made.
3. Why we collect it
Solely to match the enquiry to a vetted contractor in our network and, where helpful, to follow up on the matched contractor's behalf. We don't use your data for marketing emails unless you've explicitly opted in.
4. Who we share it with
Only the matched contractor in our network — and only the information they need to quote and contact you. We never sell your details to third parties.
5. How long we keep it
Up to 24 months after the enquiry, after which records are deleted unless you've become a recurring customer or asked us to keep your details on file for repeat work.
6. Your rights
Under UK GDPR you have the right to access, correct or delete the personal data we hold about you. Email info@potteriestreesurgeons.co.uk to exercise any of these rights and we'll respond within one month.
7. Cookies
The site uses minimal essential cookies for navigation. We don't run third-party advertising cookies or cross-site trackers. If we add analytics in future, this section will be updated and a cookie banner shown on first visit.
8. Contact
For any privacy questions, email info@potteriestreesurgeons.co.uk.